pknew Privacy Policy — How We Handle Your Data

This Privacy Policy describes how pknew ("pknew", "we", "our", "us") collects, uses, stores, and protects the personal information of users ("you", "your") who access and use the pknew online casino and sports betting platform at https://pknew.bet ("Platform"). By registering an account or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

This policy applies to all personal data collected through the Platform, including data provided during account registration, identity verification (KYC), deposits, withdrawals, customer support interactions, and general use of the site. We are committed to processing your personal data responsibly, transparently, and in accordance with applicable data protection principles. If you have questions about this policy at any time, please contact our support team at [email protected].

We collect two categories of personal data: information you provide directly to us, and information collected automatically through your use of the Platform.

• Identity data: full name, date of birth, gender, and nationality — collected during account registration and KYC verification.
• Contact data: email address, mobile phone number, and residential address in Bangladesh — used for account management and communications.
• Financial data: payment method details (bKash account number, Nagad number, Rocket number, bank account details, or card information where applicable), deposit and withdrawal transaction history.
• KYC documents: scanned or photographed copies of your National ID Card or passport, proof of address documents, and selfie photographs — collected as part of mandatory identity verification.
• Communications data: records of any messages, emails, or chat transcripts exchanged with pknew's customer support team.

Information collected automatically when you use the Platform includes:

• Device and technical data: IP address, device type, operating system, browser type and version, mobile network operator (Grameenphone, Robi, Banglalink, etc.), and device identifiers.
• Usage data: pages visited, time spent on each page, game sessions played, bets placed, features used, and navigation paths through the Platform.
• Cookie data: session identifiers, preference cookies, and analytics cookies — see Section 7 for full details on cookies.

pknew uses the personal data we collect for the following specific purposes:

• Account management: to create, maintain, and administer your pknew account, including processing your registration, verifying your identity, and managing your account settings and preferences.
• Transaction processing: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other payment methods, and to maintain accurate financial records of all transactions on your account.
• Regulatory compliance: to meet our anti-money-laundering (AML) obligations, perform KYC checks, comply with applicable legal and regulatory requirements, and cooperate with lawful requests from competent authorities.
• Customer support: to respond to your queries, resolve disputes, investigate complaints, and provide assistance with technical issues or account-related matters.
• Responsible gaming: to monitor gameplay patterns for signs of problem gambling, to apply deposit limits or self-exclusion when requested, and to send responsible gaming communications.
• Platform improvement: to analyse aggregated, anonymised usage data to improve the performance, security, and features of the pknew Platform — this analysis never identifies individual users.

pknew processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: processing required to fulfil our contract with you — for example, creating your account, processing your deposits and withdrawals, and operating game sessions.
• Legal obligation: processing required to comply with applicable laws and regulations — including AML obligations, KYC requirements, and responses to lawful authority requests.
• Legitimate interests: processing for purposes such as fraud prevention, platform security, and improving our services — where these interests are not overridden by your rights and freedoms.

Identity verification is a mandatory requirement for all pknew accounts before withdrawals can be processed. pknew operates a thorough Know Your Customer (KYC) programme to comply with applicable anti-money-laundering obligations and to verify that all players meet the minimum age requirement of 21 years. KYC documents are handled with the highest level of care and stored securely with restricted access.

KYC documents are stored only for as long as required by our compliance obligations. Once the retention period expires and there is no longer a legal basis to retain them, KYC files are securely deleted from our systems. We do not use KYC documents for any purpose other than identity verification and regulatory compliance.

pknew collects payment-related data necessary to process your deposits and withdrawals. For mobile wallet transactions (bKash, Nagad, Rocket, Upay), this includes the mobile number registered to the wallet. For bank transfers, this includes your bank account number and bank name. For card transactions, we collect only the data necessary to process the payment; full card numbers are never stored on pknew's systems — card processing is handled by our payment partners using their own secure, PCI-compliant infrastructure.

All financial transaction records are retained for the period required by applicable financial regulations. These records are used exclusively for transaction processing, dispute resolution, AML compliance, and financial auditing purposes. Transaction data is never shared with third parties for marketing purposes.

pknew uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit the Platform. We use three categories of cookies:

• Strictly necessary cookies: required for the Platform to function — these include session cookies that keep you logged in while navigating the site and security cookies that protect against cross-site request forgery. These cannot be disabled without breaking Platform functionality.
• Functional cookies: cookies that remember your preferences, such as your chosen language, display settings, and responsible gaming configurations, so you do not need to re-enter them each visit.
• Analytics cookies: anonymised data about how users navigate the Platform — pages visited, time spent, and features used. This information is used in aggregate form to improve the Platform and is never tied to your individual identity.

You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies will prevent you from using the Platform. Disabling functional cookies will cause your preferences to reset on each visit. Disabling analytics cookies will not affect your ability to use the Platform but will prevent us from collecting anonymised improvement data.

pknew shares your personal data with the following categories of third parties, strictly on a need-to-know basis and only to the extent necessary for the stated purpose:

• Payment processors: bKash, Nagad, Rocket, Upay, and card payment partners receive the minimum financial data necessary to process your transactions. These partners operate under their own privacy policies and security standards.
• Game providers: licensed third-party game studios (such as Pragmatic Play, Evolution Gaming, Ezugi, Spribe, and Microgaming) receive session data necessary to deliver their games. They do not receive your identity documents or full financial records.
• Regulatory authorities and law enforcement: pknew will disclose personal data to competent regulatory authorities, law enforcement agencies, or courts where required to do so by applicable law, valid legal process, or court order. Where legally permitted, we will notify you of such a disclosure.

pknew retains your personal data for no longer than is necessary for the purposes for which it was collected, subject to any longer retention period required by applicable law or regulation. The following retention periods apply as a general guide: active account data is retained for the lifetime of your account plus 5 years after account closure; KYC documents are retained for 5 years after account closure or the last transaction, whichever is later; transaction records are retained for 7 years after the relevant transaction date; customer support communications are retained for 3 years from the date of the last interaction.

When a retention period expires, pknew securely deletes or anonymises the relevant personal data so that it can no longer be linked to any individual. If you request deletion of your account before the end of a retention period, we will delete all data that we are not legally required to retain and anonymise the remainder.

pknew respects your rights in relation to your personal data. You may exercise any of the following rights by contacting our support team at [email protected]:

• Right of access: you may request a copy of all personal data that pknew holds about you, including the categories of data, the purposes for which it is processed, and the recipients with whom it has been shared.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to any overriding legal retention obligations pknew must comply with.
• Right to restrict processing: in certain circumstances you may request that we limit how we use your personal data — for example, while a dispute about its accuracy is being resolved.
• Right to data portability: you may request a machine-readable copy of the personal data you have provided to pknew, so that you can transfer it to another service provider where technically feasible.

We will respond to all data rights requests within 30 days of receipt. In complex cases we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it. We may ask you to verify your identity before processing your request to protect against unauthorised access to your data.

pknew implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and pknew's servers is encrypted using 256-bit SSL (Secure Socket Layer) technology. Our servers operate in secure, access-controlled data centre environments. Access to personal data within pknew is restricted to authorised personnel on a strict need-to-know basis, and all staff with access to personal data are subject to confidentiality obligations.

While we take all reasonable steps to protect your personal data, no internet transmission or electronic storage system is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, pknew will notify you without undue delay and in accordance with applicable legal requirements. You can help protect your account by using a strong, unique password and by never sharing your login credentials with any third party.

pknew is strictly an adults-only platform. You must be at least 21 years of age to register an account or use the Platform in any capacity. pknew does not knowingly collect personal data from anyone under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately close the associated account, delete all collected data, and reverse any financial transactions where possible. If you believe a minor has registered on the Platform, please report it immediately to [email protected] so we can take prompt action.

pknew reserves the right to update or amend this Privacy Policy at any time. When we make changes, we will update the "Last updated" date at the top of this page. Where changes are material — meaning they significantly affect how we use your personal data or your rights in relation to it — we will provide at least 7 days' advance notice by posting a prominent notice on the Platform or sending a notification to your registered email address. Your continued use of the Platform following the effective date of any revised Privacy Policy constitutes your acceptance of the changes. We encourage you to review this page periodically so you remain informed about how pknew protects your data.