Responsible Gaming at pknew — Play Safely

At pknew, we believe that gambling should always be a form of entertainment — never a financial strategy, a way to solve problems, or a source of stress. Our platform is built to be enjoyable and safe for all registered players in Bangladesh who choose to bet on cricket, explore slots, or play live casino games.

We provide a full suite of responsible gaming tools that allow you to set personal limits, take breaks, and — when necessary — exclude yourself from the platform entirely. These tools are available to all pknew account holders at any time, free of charge, simply by contacting our support team at [email protected]. We take every request seriously and act on it without delay.

pknew operates as a strictly adults-only platform. You must be at least 21 years of age to register an account, make a deposit, or participate in any game or betting market on the pknew platform. This requirement applies to all players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

During registration and identity verification (KYC), pknew verifies the age of all players using government-issued identification documents. Any account found to belong to a person under 21 years of age will be immediately closed, all funds forfeited, and the matter reported to the relevant authorities. If you suspect a minor is using the Platform, please report it immediately to [email protected].

pknew allows you to set deposit limits across three time periods. Limits take effect immediately when you apply them. Reductions to a limit take effect immediately, while increases to a limit require a mandatory 7-day cooling-off period before they become active — this gives you time to reconsider.

• Daily deposit limit: the maximum total amount you can deposit to your pknew account in any single calendar day.
• Weekly deposit limit: the maximum total you can deposit in any rolling 7-day period, regardless of whether a daily limit is also active.
• Monthly deposit limit: the maximum total for any rolling 30-day period — ideal for players who prefer to budget on a monthly basis aligned with their bKash or Nagad wallet cycles.

To set or amend a deposit limit on your pknew account, contact our support team at [email protected]. Include your registered username, the type of limit you want to set (daily, weekly, or monthly), and the amount in BDT. Our team will confirm the limit by return email, usually within 1 hour.

If you feel that you need a short break from gambling — whether because of stress, family commitments, financial concerns, or simply wanting to pause — pknew's time-out feature lets you suspend your account for a defined period. During a time-out, you cannot log in, make deposits, or place bets. Your account balance is preserved and remains accessible when the time-out expires.

• Short time-out: 24 hours, 48 hours, or 72 hours — for a brief pause when you feel you need to step back temporarily.
• Medium time-out: 1 week or 2 weeks — suited to players who want a more extended pause while keeping their account open for the future.
• Extended time-out: up to 6 weeks — gives you significant breathing room to reassess your gambling habits without committing to permanent self-exclusion.

Time-outs cannot be cancelled early — this is intentional. The cooling-off period is designed to protect you from impulsive decisions made during a moment of temptation. Once a time-out expires, you will receive an email notification before your account is reactivated. To request a time-out, email [email protected] with your registered username and the duration you require.

During any self-exclusion period, pknew will not send you promotional emails, bonus offers, or any marketing communications. Any remaining real-money balance at the time of self-exclusion will be retained in your account and returned to your registered payment method (bKash, Nagad, or bank account) upon verified request at the end of the exclusion period. To initiate self-exclusion, email [email protected] — requests are actioned within 24 hours, usually much sooner.

If you recognise these signs in a friend or family member, you can also contact pknew on their behalf and request that a third-party exclusion be applied to their account. We take all such reports seriously and act on them confidentially.

Whether you are a regular player or just getting started on pknew, these practical guidelines help you keep gambling in its proper place as a leisure activity:

• Set a budget before you start: decide in advance exactly how much you are willing to spend today — and treat it as an entertainment expense, like a cinema ticket or a meal out in Dhaka, not as a potential income source.
• Never gamble to recover losses: chasing a loss is one of the most common causes of problem gambling. If you have reached your budget for the day, log out and come back another time.
• Take regular breaks: avoid long unbroken play sessions. Use pknew's session reminder feature to get an alert after a set time and step away from the screen periodically.
• Do not gamble under the influence: avoid placing bets when you are tired, emotionally stressed, or have consumed alcohol. Clear-headed decisions are better decisions.
• Balance gambling with other activities: make sure gambling is just one of many leisure activities in your life, not your primary source of entertainment or social interaction.
• Use the tools available: deposit limits, time-outs, and activity history are there for you — use them proactively, not only when things feel out of control.

If you share a device or a bKash, Nagad, or Rocket mobile wallet account with family members — including younger siblings or children — it is your responsibility to ensure that minors cannot access your pknew account. pknew strongly recommends that you log out of your account after every session, use a unique password that is not shared with anyone, and enable a screen lock or PIN on the device you use to access pknew.

For additional protection, Bangladesh families can use parental control software available for Android and iOS devices to restrict access to online gambling websites at the operating system level. This provides an additional safety layer beyond pknew's own account-level controls. If you believe a minor has accessed your account, contact [email protected] immediately so we can investigate and take appropriate action.

If you are concerned that gambling is affecting your life, your finances, or your relationships, the most important thing you can do is reach out — to pknew support, or to a trusted person in your life. There is no shame in asking for help. pknew's support team handles all responsible gaming requests with complete confidentiality, no judgement, and genuine care. We will listen, we will act on your request immediately, and we will never pressure you to continue playing.

When you contact us about responsible gaming, please include your registered username and clearly describe your request — whether it is setting a deposit limit, activating a time-out, starting a self-exclusion period, or simply asking for advice. You do not need to explain yourself in detail — your request is enough, and we will take it from there.